Customer Success Manager / Infrakit AB

Infrakit Group Oy is in a world changing business. We are a SaaS company that enables more sustainable infra construction. Over the past decade, we have continued to provide our customers with the industry-leading cloud service. The company is based in Espoo, Finland, with operations in several countries around Europe. We are a bunch of enthusiastic, open-minded people with special interest in customer’s needs, as well as high appreciation towards our employees. Our company values are responsibility, honesty – towards customers, business partners and inside the company – and taking care of each other.

Now we are looking for an enthusiastic Customer Success Manager to join our team at Infrakit AB Sweden. Customer Success Manager supports our clients to succeed with Infrakit platform in infra construction projects. Customer Success Manager partners with our customers in order to help them digitalize their projects. Key value for us is to build and maintain strong, long-lasting customer relationships. Being part of the Scandinavian team, the Customer Success Manager reports to the Director of Services & Customer Success Scandinavia.

What we offer

The team at Infrakit are a friendly, jovial bunch, as well as some of the brightest minds in the industry. We offer you a meaningful, high-impact career in a forward-thinking, customer-centric digital services company. Doing what others are only dreaming about is our bread and butter. At Infrakit you will get:

• Freedom and responsibility over your work

• Culture that is open, cordial and collaborative – Infrakit spirit!

• Excellent work/life-balance and flexible working hours

• Competitive salary

• Opportunity to develop your own competencies further

• Chance to develop the whole industry’s ways of working towards more sustainable infra construction

• A mentorship program and a strong, supporting team

Customer Success Manager’s duties and responsibilities:

• Partnering with customers to understand their business needs and objectives

• Ensure that our customers succeed with their execution and receive value by using Infrakit

• Executing a customer success plan in Sweden

• Organizing and executing Infrakit trainings with customers

• Provide professional services to customers depending on customer needs

• Hands-on support (remotely and on-site) for our customers in using Infrakit throughout the whole lifecycle: design, construction and digital handover 

• Maintaining strong, long-lasting customer relationships

• Communicate effectively our value proposition through presentations and proposals

• Understand infra industry-specific trends and BIM in infra-construction and projects

Customer Success Manager’s requirements:

• Minimum 3 years of experience from infra projects, model-based construction and infra industry (understanding of machine control systems, design software, surveying, project collaboration methods and tools, project management and construction processes. Desing/Site manager or surveyor background is perfect for understanding the customer needs.)

• Customer orientation and strong presentation, and negotiation skills

• Bachelor’s degree in infra construction or design, technology, land surveyor or equivalent

• Entrepreneurial mindset, open-minded, eager to learn and develop oneself

• Resilience and strong problem-solving skills

• Able to travel in Scandinavia to meet the customers and own CS Team (based in Oslo)

• Ability to work with and succeed in a multinational team. Team player.

• The desire to be involved in the transformation of the infrastructure sector

• The ability to see the possibilities of digitalization from the perspective of both the customer and the industry as a whole

• Excellent Swedish and professional English language skills

• Work permit to work in Sweden

Customer Success Manager will take part in exhibitions and other activities with the customers to enhance and grow the Infrakit brand. We help each other to succeed in order to the company to succeed. We encourage applications from all backgrounds and embrace diversity in our working culture.

Are You the Customer Success Manager we are looking for to be part of our Infrakit team? If so, apply now!

In case you have any questions about the role, please contact our Director of Services & Customer Success, Scandinavia: morten.westergard@infrakit.com, +47 476 08 488.

Employer: Infrakit AB

Location: Sweden, hybrid

Salary: Negotiable

Work starts: According to a contract

Position: Full-time

Application period: We will hire as soon as we find the right person.

How it all began?

Infrakit was born from an idea and a research on Construction Automation implemented in the University of Oulu. We noticed that inefficient and clumsy flow of communication significantly slowed down the project progress and completion. In 2010, we founded Infrakit after solving this very common problem in the infrastructure construction industry.

We created a platform for the digital flow of designs and as-built information throughout all project phases. For this we were – and still are in 2023 – able to eliminate a large amount of delays and errors caused by lack of communication. The biggest thing is that infra-projects implemented together with Infrakit are completed faster.